This is the recurring theme from the Trade Ledger Corporate Banking Predictions 2021 report. We asked 14 industry experts for their views on 2021. They spoke about:
The choice facing banks and lenders seems starker than ever as a result. Either stand still and fall increasingly short of the expectations of increasingly digitally native and demanding clients. Or embrace the power of digital technologies to deliver better customer service at scale.
-- Corporate Banking Predictions 2021 report
"Providers who can offer empathy at the same time as delivering slick, technology-driven solutions that genuinely enhance the customer experience will become the real winners."